Legal
Return & Refund
Return Policy
Because our products are custom printed and unique to each campaign, they will only qualify for refund if the product itself is flawed, if the quality of the printing is poor, or if the final product is materially different from the product presented on the site.
You must submit a claim within 15 days of the delivery date.
If there's an issue with your product, please submit a claim through our contact form at [email protected]. You'll need your order number as well as the email address used to place the order.
We will use this information to look into a replacement and prevent future errors.
Any unauthorized returns, or exchanges of items that are washed, worn, or damaged will not be eligible for a refund or replacement, and the item will be forfeited.
Please note that customers are responsible for return shipping rates.
How Long Does a Replacement, Refund, or Return Take?
We review claims within 72 business hours. After determining that your order qualifies for a replacement or exchange, you will receive a new order confirmation that will allow you to track the progress of your replacement/exchange. Replacement orders generally take 5–10 business days for processing.
Qualified refunds are processed immediately, but it may take 5–10 business days to appear on your statement depending on your method of payment.
If we request that your item is returned to us, we'll send the exchange or qualified refund your way after receiving your return. Please note that customers are responsible for return shipping rates.
EU Customers
From July 3, 2021, the price displaying on the Checkout page is VAT included; you don't need to pay any extra fee on the delivery.
Payment Methods
We currently accept the following forms of payment:
- PayPal
- Credit Cards: We accept Visa, American Express, Mastercard, and Discover
- Debit Cards: We accept debit cards featuring the Mastercard or Visa logo
- International credit cards (note that some credit card companies may charge foreign transaction fees)
Payment Security
We take your security very seriously by verifying each transaction with the credit company and processing only those orders if the credit company so authorizes it. Our website protects your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input at 128-bit strength.
Shipping Times
During off-peak months:
- USA: 1–2 weeks (Standard shipping; contact us for express method)
- International: 4–5 weeks (Standard shipping; contact us for express method)
For Christmas Season, we are not guaranteed to deliver on time if you place the order after December 4th.